Ryan Koller (Centerville, UT)
My AC stopped working Saturday, I was convinced the blower going bad. I found a company that was able to come Monday at 8 for an inspection. After discussing things for 5 minutes I was convinced it wasn't worth fixing and we needed to replace it. I had a $7400 quote to replace both furnace and AC.
I called Genuine to ask for another bid, but they were pretty booked and said they'd call back if they had an opening. I was set on a same day bid because our house was so uncomfortable. They called back 15 minutes later saying they could make it to my house within 30 minutes. Tyler showed up and only needed 5 minutes to see that our problem was an easy fix. He turned our bid request into a basic service call and within 30 minutes had our AC up and running. He even inspected the furnace and told me what to look out for there. This was truly extra mile service and very honest! I feel great about the appointment and my house feels quite cool now too. I wouldn't hesitate calling them again! Thank you!!!